Your guide to hospitality excellence
EGTM provides practical consultancy, training, and operational support to hospitality and community venues. With extensive hands-on experience across hotels, events, and multi-department operations, I work closely with clients to improve standards, strengthen compliance, and deliver sustainable performance. Every engagement is approached with professionalism, clarity, and a commitment to high-quality service.
Our Expertise
Operational Efficiency
EGTM provide a comprehensive audit of processes, policies, financial management, and compliance to identify improvement opportunities, enhance efficiency, and reduce unnecessary cost. This service is offered independently, with no obligation to commit to further consultancy.
Training & Development
Invest in your team with tailored training programs, to equip your team with the skills and knowledge they need to deliver exceptional service, improving compliance knowledge. personal development and understanding diversities. This will improve performance, and contribute to a positive work environment.
Strategic Sales, Revenue & Marketing
This service focuses on strengthening commercial performance through clear, structured sales, revenue, and marketing support. EGTM works with venues to review current sales activity, pricing approaches, revenue streams, and marketing efforts, identifying opportunities to improve conversion, maximise yield, and build sustainable income.
Support is practical and data-led, aligning commercial strategy with operational capability. The aim is to deliver measurable improvement across revenue generation, market positioning, and customer engagement, while ensuring approaches remain realistic, compliant, and suited to the venue’s scale and objectives.
Procurement, Cost Control & KPI's
This service supports small, unique and independent venues in strengthening financial control through structured procurement, effective cost management, and meaningful performance measurement. EGTM reviews purchasing practices, supplier arrangements, stock controls, and cost reporting to identify inefficiencies, reduce waste, and improve gross profit.
Work includes establishing clear procurement processes, introducing or refining purchase order systems, and implementing practical cost controls supported by regular audits. Key Performance Indicators are developed or refined to provide clear, relevant insight into operational and financial performance, enabling informed decision making at both operational and leadership level.
The focus is on creating sustainable controls that support day to day operations, improve transparency, and drive consistent financial performance without compromising service standards.
"EGTM - Hospitably Guidance provided invaluable insights and support that transformed our business. Their expertise and dedication are truly unmatched."
Thom Murphy
Contact
Glasgow, United Kingdom
Opening Hours
Call availability to be discussed on engagement.
Contact
07385783232
thom.egtm@gmail.com